Instacart reimbursement request. Request a refund for restaurant orders Go to our Restaurants help center article. You can let us know about issues like— Missing items Incorrect items Expired, damaged, or spoiled items Poor replacements Late . Contact Instacart support to report the issue and request reimbursement. I'll show you when you're eligible for one and the process of requesting a refund. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. I paid $99. You can only request reimbursements from the last 25-30 orders you have completed. We would like to show you a description here but the site won’t allow us. Was your order late, missing, or did you get the wrong items? Usually, we can quickly give you a credit or refund when you report this issue through the Instacart app or website. 44 for these orders. You have up to 3 days after pickup or delivery to self-report an issue with your order. To request a refund for EBT SNAP-eligible or OTC Network/Medicare-eligible items, or if you’d like to return an item purchased with an EBT or OTC Network/Medicare card, please contact Instacart Customer Experience instead of the retailer. Dec 2, 2025 · This guide aims to clarify how refunds work with Instacart, outlining who is eligible for reimbursement and providing step-by-step instructions to help you request your money back swiftly and effectively. Only use personal funds if you have issues with your Instacart payment card. Note: Refunds are subject to certain conditions. Missing refund Refunds usually hit your bank or credit card account within 5-10 business days. If the order in question is older than that you will have to select the oldest order available to you and write the name, date, time and store of the order you want payment for. Let's work together to find a solution. Request a refund for restaurant orders Go to our Restaurants help center Nov 9, 2022 · Instacart announced Wednesday a new set of in-app features aimed at fixing pain points for workers, including when they use their personal cards to pay for orders or when a customer can’t accept certain deliveries. Nov 9, 2022 · Instacart announced Wednesday a new set of in-app features aimed at fixing pain points for workers, including when they use their personal cards to pay for orders or when a customer can’t accept certain deliveries. Oct 26, 2019 · If you're an Instacart Shopper and just paid using a card other than your Instacart card for some reason and now need to request a reimbursement, this article will help give you the advice you'll need to get that reimbursement and get back on your feet to continue forward. Reimbursement request rejected multiple times Need assistance with ticket numbers Software technician: Dustin Welcome to Just Answer, my name is***** specialize in software-related issues and I will do my best to help you resolve the problem with your Instacart reimbursement request rejections. If you notice unauthorized Instacart charges, immediately review your account’s order history and payment methods. You can let us know about issues like— Missing items Incorrect items Expired, damaged, or spoiled items Poor replacements Late Learn how to get an Instacart refund, step-by-step. The four new tools are an updated returns experience, a new reimbursements process You won't see refunds in your Instacart account. Again, those of you who have submitted reimbursement requests will know that support cannot see the request nor even contact the finance team, and the finance team does not ever contact you, you can't respond to their emails, and support team does not seem to have a continuous log of any issue. Oct 5, 2024 · Instacart doesn’t expect shoppers to use personal funds for customer orders. To request a refund for EBT SNAP-eligible or OTC Network/Medicare-eligible items, or if you’d like to return an item purchased with an EBT or OTC Network/Medicare card, please contact Instacart Customer Experience instead of the retailer. The four new tools are an updated returns experience, a new reimbursements process You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Contact our senior and specialized support line for help getting started or placing an order. Credits will automatically apply during checkout on your next order. You won't see refunds in your Instacart account. 37 and $88. In an epic saga encapsulating everything wrong with this company, I have been trying to get a reimbursement for two orders I paid for with my personal card, having forgotten my shopper card, for over a month now, and it keeps getting rejected. Submit a reimbursement request if you pay for a customer’s item (s) with your personal credit/debit card, Google Pay, or Apple Pay. pmj eoq gsi phd ala pig aql fgf rge cjm ert zom lje sgd rzy